Main Responsibilities:

Customer-Centric Strategy

• Develop and execute a customer-focused strategy aligned with our client's cybersecurity mission.
• Define clear goals and key performance indicators (KPIs) to measure success.

Enhanced Customer Experiences

• Ensure seamless and secure interactions for clients across all touchpoints.
• Implement feedback mechanisms to continuously improve services.

Data-Driven Insights

• Leverage data analytics to gain insights into threat patterns, customer behaviors, and preferences.
• Use this information to enhance our cybersecurity offerings.

Retention and Loyalty

• Develop and implement customer retention strategies, ensuring long-term partnerships.
• Collaborate with cross-functional teams to align customer needs with our client's security solutions.

Risk Mitigation

• Identify potential risks and vulnerabilities in customer relationships.
• Implement proactive measures to address security concerns.

Voice of the Customer

• Advocate for customer needs during decision-making processes.
• Champion a customer-centric culture within the company

Partnership Development

• Collaborate with strategic partners to enhance our client's ecosystem.
• Provide advisory services to partners and customers.

Cybersecurity Evangelist

• Infuse the voice of the customer into all aspects of the business.
• Stay informed about industry trends and emerging threats.

Skills & Experience:

• Bachelor’s degree in Cybersecurity, Business, or related field (Master’s preferred).
• Proven experience in a similar leadership role within the cybersecurity domain.
• Strong understanding of threat landscapes and security technologies.
• Excellent communication skills and ability to build strong client relationships.

Offer:

• Salary GBP 170K (OTE)
• Significant equity options
• Remote-first company
• Paid Vacation & Holidays
• Paid Family Leave